Terms

Most important rules

1. Check-in starts at 4:00 PM and check-out is by 11:00 AM.
2. Please refrain from smoking inside the apartment (this includes e-cigarettes, etc.).
3. Pets are not allowed on the property.
4. After check-in and payment for your reservation, you will receive an access code to the apartment, allowing you to check in by yourself.
5. If you have reserved a spot in the underground parking, you will receive an email from us with instructions on how to open the barrier and gate.
6. You may park your car starting at 4:00 PM on the day of arrival, and we kindly ask that you vacate the parking spot by 11:00 AM on the day of departure.

Introduction

1. This Regulation defines the conditions under which accommodation bookings can be made on the www.cracowapartments.eu website.
2. Making a reservation constitutes an offer to enter into a rental agreement for the accommodation and the payment of a deposit. The contract is concluded at the moment the reservation is confirmed by Robert Tomaszewski, located at ul. Dunin-Wąsowicza 8/9, 30-120 Kraków, NIP 683-196-30-81 (hereinafter referred to as “the Company”).

Scope of the Short-Term Rental Agreement

1. The agreement between the Company and the Client covers only the rental of the accommodation. The costs of travel and meals during the stay are the responsibility of the Client.
2. The rental price includes utilities (gas, electricity, water) as well as internet and television, assuming normal use by the Client.
3. Additional charges are considered for cleaning, parking, a travel cot, a high chair, late and early check-in – according to the price list available on the website.
4. A local fee will be added to the price of accommodation for each adult and child in accordance with the Krakow City Office price list.

Reservation Rules

1. Making an online reservation through the website www.cracowapartments.eu implies acceptance of the Regulations. At the moment of making the reservation and renting, the agreement between the Company and the Client is considered concluded.
2. Failure to report a business trip immediately after making the reservation will result in the issuance of a fiscal receipt without a VAT number.
3. After making a reservation, the client must pay a deposit of 30% of the total rental price within 48 hours. The date of receipt in the Company’s account is decisive.
4. Payment of the deposit is synonymous with concluding a rental agreement for the selected apartment and accepting the terms of the Regulations.
5. Failure to pay on time results in cancellation of the reservation, about which the client does not need to be informed.
6. The remaining part of the fee for the entire stay and the climate fee is regulated in advance on the day of arrival during check-in, either in cash or by card.
7. Any changes to the reservation can only be made by mutual agreement of both parties.

Cancellation Policy

1. Cancellation of the stay must be submitted electronically via email to reception@cracowapartaments.eu.
2. Cancellation more than one month before the start of the journey is free of charge, but if the deposit was paid via PayPal, any refund will be charged a fee of 2% of the payment amount.
3. In the event of cancellation less than one month before the start of the journey, depending on the selected offer, the Company charges 30% or 100% of the travel price, calculated according to the price list and reservation period.
4. In the event of a no-show or early departure, 100% of the amount will be charged in accordance with the price list and booking period.
5. Failure of the Client to arrive or lack of contact on the agreed day of arrival results in the apartment being released for re-booking the following day.

Stay Rules

1. The client is obliged to take care of and protect from damage or vandalism the parts of the building intended for common use, such as staircases, corridors, other utility rooms, and the surroundings of the building, as well as properly closing the apartment doors and storing keys inaccessible to outsiders.
2. The client is obliged to respect the night silence hours from 10:00 PM to 6:00 AM.
3. Smoking of tobacco is strictly prohibited in the apartments and on the staircases of the buildings.
4. Non-compliance with the smoking ban in the facility is associated with a fee for deodorization, which amounts to 1,500 PLN.
5. No more people than reported at check-in, and as described in the apartment description, may stay in the apartment.
6. The client is not allowed to keep animals in the apartment.
7. The client is obliged to immediately inform the Company about any damages in the apartment or its equipment.
8. If it turns out that the client or third parties staying with the client in the apartment are responsible for the damage, the client is obliged to cover the costs of repairing the damages and replacing the equipment with undamaged ones.
9. The apartment is an independent residential premises used by the client based on a rental relationship. Therefore, the Company is not liable for the loss or damage of items brought by the client or other persons using the apartment.
10. Parents are responsible for children staying in the accommodation facilities. The accommodation facilities do not have safety features protecting small children.
11. The Company is not responsible for renovation and finishing works in the building and around it, and any emissions, especially noise from neighboring properties.
12. For gross violations of the stay rules or aggressive behavior, the Company may terminate the agreement with immediate effect.

Arrival Rules

1. Arrival should be after 4:00 PM on the day of check-in. Arrival at earlier times can only occur after coordination with a Company employee.
2. The client is obliged to pay the full amount due under the rental agreement, also in case of delays or shortening of the stay due to reasons beyond the Company's control.
3. The client must check-in online before arrival to receive access codes to the apartment and the building, and upon request of the Company after arrival, must present an identity document containing full data for verification and check-in purposes.
4. Before receiving access codes to the apartment, the client is obliged to pay the rest of the amounts due under the rental agreement and all additional charges by card.
5. The Company always provides an access code to the apartment and building, and a remote control with a chip to open the doors to the trash and pool areas. In case of loss of the remote with the chip, the client incurs a fee of 400 PLN for the set.
6. For an additional fee, the client can avail of extra towel and bed linen changes, and cleaning. The Company reserves that this may not always be possible.
7. The hotel day starts at 4:00 PM on the day of arrival and ends at 11:00 AM the next day.

Departure Rules

1. The client's departure must take place by 11:00 AM on the day the stay ends. After the stay is completed, the client is obliged to leave the remote control with the chip in the apartment.
2. The client leaves the property in no worse condition than it was received. Dishes and kitchen appliances must be left clean, and trash removed.
3. If any damages occur, the client is financially responsible for any injuries or property damage caused by them or third parties related to the reserved stay.
4. In the event of the need for any renovation works due to destruction, the client may also be charged for the rental costs during the duration of the works.
5. Items left in the apartment are sent back at the client's request and expense.

Payment Security

Payment security online is provided by PayU. A secure connection is ensured through encryption by an extended validation SSL certificate with 256-bit encoding, offering the highest standard of identity authentication of the website owner. Information transmitted between the user and the server is not accessed by unauthorized persons.

Applicable Law

The law applicable to disputes between the Company and the Client is Polish law. Disputes will be settled by the court competent for the Company's seat.

Processing of Personal Data

Personal data will be processed to carry out the reservation process, clarify circumstances of any violation of the Regulations or applicable law, and handle any complaints. In accordance with Art. 13(1) and (2) of the Regulation of the European Parliament and Council (EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), we inform you that: -The data controller of personal data obtained in the reservation process, in terms of applicable law, is Robert Tomaszewski, ul. Dunin-Wąsowicza 8/9, 30-120 Kraków, NIP 683-196-30-81. -The entity processing personal data is the online reservation system Hotres.pl, which belongs to the company LEMONPIXEL.pl Roman Korczyński, located in Jelenia Góra 58-570 ul. Młyńska 12A, hereinafter referred to as Hotres.pl.

Personal Data

1. Personal data of the client is collected for the purpose of the reservation process/sales document issuance. Providing personal data is voluntary but necessary to carry out the reservation process.
2. The client has the right to access the content of their personal data, the right to rectify it, delete it, as well as the right to restrict its processing.
3. Optional consent of the client for processing data for marketing purposes requires ticking the appropriate 'checkbox' during the reservation process. This consent can be withdrawn by sending an appropriate message to the email address: reception@cracowapartments.eu
4. Detailed purposes and scope of processing personal data in the Hotres system are specified in the appendix.

Administrator's Obligations

1. The administrator ensures that the client's personal data are not shared with third parties and in this respect will take necessary measures and utilize its knowledge and experience to fulfill this assurance.
2. The administrator reserves the right to disclose personal data to authorized entities (Sub-processors) and in cases prescribed by generally applicable law. This particularly applies to entities such as online payment systems and reception software.
3. The administrator is obliged to maintain the secrecy and confidentiality of information obtained for the purpose of carrying out the reservation process. The undertaken commitment remains in force indefinitely.

Hotres.pl's Obligations

1. Hotres.pl as the entity processing the client's personal data, ensures the implementation of appropriate technical and organizational measures, and additional IT security, based on proven servers and systems used for processing personal data in services provided electronically.
2. Hotres.pl declares that the IT systems used for processing personal data comply with the requirements of applicable law, in particular, they are protected to a high degree as per the regulation of the Minister of Interior and Administration dated April 29, 2004, on the documentation of personal data processing and the technical and organizational conditions that should be met by information and communication systems used for processing personal data.
3. Subcontractors and employees of Hotres.pl will be duly authorized to process personal data in connection with the reservation process, to which the Administrator and the Client agree.
4. To ensure the highest security in storing personal data in compliance with GDPR requirements, Hotres.pl is obliged to: a) Encrypt and anonymize the transmission of personal data b) Continuously ensure the confidentiality, integrity, availability, and resilience of systems and services processing c) The ability to quickly restore the availability of personal data and access to them in the event of a physical or technical incident d) Regularly test, measure, and evaluate the effectiveness of technical and organizational measures to ensure the security of processing.

Final Provisions

The administrator is entitled to make changes to the provisions of the Regulations at any time and depending on its own decision. In particular, it may change the provisions of these Regulations in the case of:

1. The need to adapt the Regulations to the absolutely binding regulations or to changes in the law affecting the content of the Regulations;
2. The need to adapt the Regulations to a recommendation, interpretation, ruling, provision, or decision of a public authority or court ruling affecting the content of the Regulations;
3. Expansion or changes in the functionality of Hotres.pl.